Frequently Asked Questions

Do I need my unlimited tag number to cancel my plan or update my credit card on file?

Yes. Your unlimited tag number can be found under the barcode located on the windshield of your vehicle. If you are unable to find this number, please contact customer support at 317-572-9299.

I have a new vehicle. How do I transfer my pass to another vehicle?

If you have your pass number, please visit any Crew Carwash location to transfer a new pass to a different vehicle. If you need your pass number, please call us at 317-572-9299.

Will I receive a refund after cancelling my plan?

No, you will not receive a refund. Your plan remains active until your next billing date.

What if I change my mind after I submit my cancellation request?

You will need to stop by a location to reactivate your plan or contact customer support at 317-572-9299.

I need a receipt for the monthly charges to get reimbursed from my employer. Can I get a receipt sent to me each month?

Yes, click here to complete the form to request receipts. Please note in the comment section if you need a previous month's receipt.