Frequently Asked Questions

Who do I contact about my Unlimited Washes?

Log In here for information about your account, or contact us for a Crew support team member who is happy to help!

Why can’t I sign up for the Unlimited online?

For Crew Unlimited Washes, a barcode decal must be adhered to your windshield and activated by a Crew member to set up the account in our system. The convenient process takes just minutes and can be done at any Crew Carwash location!

Can I cancel my Unlimited plan online?

Yes – please click here: Unlimited Account Management

Can you wash my vehicle?

We’ve worked hard at providing our customers with the best carwash technology available to give them a clean, dry, shiny vehicle, and the peace of mind that their vehicle will not be harmed in any way in the process. In fact, in many ways, washing your vehicle at Crew is safer than washing it at home by hand.  We do have some Vehicle Restrictions on what we can and can’t safely wash.

Where do you get such great people?

This is the number one comment we hear. We get hundreds of letters, emails, and phone calls each year from customers who rave about the great people and service they experience at Crew Carwash. We feel that this begins in our hiring and is enhanced by great training and incentives. We are notoriously picky when it comes to hiring. In fact, for every 25 people we consider for our team, we hire just one. Our crew participates in hours of “on-site” and classroom training that helps them develop the skills, knowledge, and attitude that inspire great service to our customers. Lastly, all of our team members have the opportunity to earn recognition and extra pay in our various incentive programs. We offer a monthly team bonus, cash incentives and rewards for great customer service, as well as recognition banquets, which highlight and reward the “best of the best” each year.

Why won’t your employees accept tips?

We feel strongly that anything we do for you at Crew Carwash is included in the price you pay. While we appreciate the gesture, please don’t be offended if we decline your offer. Our team members are recognized and rewarded when you send an email or complete a comment card about them. Our crew also recognizes, thanks to their various incentive programs, that anything they can do to keep you coming back rewards them in the long run.

What’s with all of the stuffed animals?

Years ago, our founders were looking for a way to ease the anxiety many children experience when going through an automatic carwash. The stuffed animals were a way to distract the children and help ease their fears. Today,they are a staple of the Crew Carwash experience. We spend thousands of dollars each month purchasing new stuffed animals and spend hours trying to come up with creative ways to display them in our washes.

Are you open during the extreme cold in the winter?

Yes. We rarely close. In fact, winter is our busiest time of the year. We heat our water and use warm air in our dryers, so the temperature inside our wash is usually in the 80-degree range. Outside, we have floor heat in most of our customer areas. This special tubing under the concrete helps melt snow and ice.

Is it safe to wash my vehicle when it’s cold outside?

As we all know, water freezes at 32 degrees. Anytime the temperature falls below this you run the risk of things freezing. But, there are a few simple things you can do to help prevent freezing when it’s cold: First, spray lock deicer in your locks after you exit the wash. Second, put your key in every lock and turn it back and forth a number of times. This helps to displace any water that might be present. Third, take the time to dry off your door jambs.

How do you get the vehicle so dry if no one is drying the vehicle as it exits?

The dryer system we use is proprietary, and made exclusively for Crew Carwash. These specially designed dryers (16 at every location!) are capable of creating wind speeds of up to 200 mph. Also, we heat much of the air coming from our dryers, which helps to literally evaporate the water from the vehicle. Even our water is treated so that it will evaporate or roll off the vehicle more easily.

Do I get a quality wash when you’re really busy?

The technology we use allows us to give you the same quality of carwash, regardless of how busy we are.

Do you sell franchises? or Are you a ’publicly held’ company?

The short answer to both is no. We are a family owned company, based in Indianapolis, Indiana. We feel strongly that remaining a family owned business allows us to maintain the service and quality we’ve become famous for. We have no plans to franchise or go public.

How much water do you use?  Is it environmentally friendly to go to Crew Carwash?

Compared to the average amount of fresh water a person might use when washing his or her vehicle in the drive way with a hose, we only use about 1/3 of that amount of water (150 gallons in the driveway vs 55 gallons at Crew). Also, Crew Carwash locations have varying levels of water reclamation systems which allow us to filter, clean and re-use some of the water used in our wash process.

What’s more, at all locations, used water runs directly to a unique collection system that filters the water and removes harmful sediments and oil before it reaches local sewers.

Providing a clean, dry and shiny car for all of our customers while also trying to do our part to conserve natural resources such as water is extremely important to us.